ChemOil-Away's Online
Privacy Policy
Your privacy is very important to us. ChemOil-Away maintains strict customer
information privacy policies and uses state of the art technologies to
safeguard customer information and communications from unauthorized
intrusions. ChemOil-Away has put in place the following Privacy Policy to
protect customer identifiable information. Except as specifically modified
in a Customer Agreement, this policy covers ChemOil-Away and its corporate
affiliates, and applies to all "customer identifiable" information that
ChemOil-Away obtains when a customer registers for or uses an ChemOil-Away
online service, including visiting an ChemOil-Away owned and controlled web
site ("ChemOil-Away Web Site"). ChemOil-Away will continue to protect
customer information derived from its local and long distance services
consistent with federal laws and with federal regulations issued by the
Federal Communications Commission.
Customer Identifiable Information:
Online privacy concerns focus on the protection of "customer identifiable"
information which a customer reasonably expects to be kept private.
"Customer identifiable" information is information which can be associated
with a specific individual or entity, including, for example, a customer's
name, address, telephone number, e-mail address, and information about
online activities that are directly linked to them.
As is common practice, we collect customer identifiable information, such as
name, address, telephone number, and a variety of other information in the
course of billing and providing telephone services to a customer. As an
Internet based service, we also collect information about you and your
on-line preferences.
In the course of using our Web site and Internet services, we also
automatically track certain information about you. This information may
include the URL that you just came from (whether this URL is on our site or
not), which URL you next go to (whether this URL is on our site or not),
what browser you are using, and your IP address. We use this information in
the normal operation of the site and we may disclose this information on an
aggregated basis.
ChemOil-Away protects online customer identifiable information as follows:
Disclosure.
Except as provided in this Policy, ChemOil-Away will not sell, trade, rent
or disclose to third parties any customer identifiable information derived
from the registration for or use of an ChemOil-Away online service --
including customer names and addresses -- without the consent of the
customer (except (i) as required by subpoena, search warrant, or other legal
process or in the case of imminent physical harm to the customer or others,
or (ii) in the case of our resellers or dealers, where you have already
provided such customer identifiable information to such reseller or dealer).
When ChemOil-Away uses other agents, contractors or companies to perform
services on its behalf, ChemOil-Away will ensure that such agents,
contractors or companies protect your customer identifiable information
consistent with this Policy.
Collection and Use.
ChemOil-Away will collect and use customer identifiable information for
billing purposes, to anticipate and resolve problems with your service, or
to create and inform you of products and services that better meet your
needs. This means that ChemOil-Away may use your customer identifiable
information, in conjunction with information available from other sources,
to market new ChemOil-Away services to you that we think will be of interest
to you, to inform you of enhancements or changes to your existing service,
and for other reasons, but we will not disclose your customer identifiable
information to third parties who want to market products to you. ChemOil-Away
may contact you from time to time by means of automatic dialing equipment,
your ChemOil-Away voicemail box, e-mail or by other available means.
Customer-identifiable information which a visitor volunteers at one of the
ChemOil-Away Web Sites to order ChemOil-Away services other than online
services will be protected just as if the information had been provided
under more traditional ways of ordering that service.
Security.
ChemOil-Away has implemented technology and security features and strict
policy guidelines to safeguard the privacy of your customer identifiable
information from unauthorized access or improper use, and we will continue
to enhance our security procedures as new technology becomes available.
E-mail, Fax Mail and Voice Mail Contents.
ChemOil-Away will not read or disclose to third parties private e-mail
communications that are transmitted using ChemOil-Away services except as
required to operate the service or as otherwise authorized by law.
Improper Conduct.
ChemOil-Away may also use customer identifiable information to investigate
and help prevent potentially unlawful activity or activity that threatens
the network or otherwise violates the customer agreement for that service.
Junk I-mail.
It is our intention to use legally available means to prevent distribution
and receipt of unsolicited commercial faxes, e-mail, and voice mail ("junk
I-mail") through the service, and we specifically restrict customers from
taking any actions which impose an unreasonable or disproportionately large
load on ChemOil-Away resources. We would like to ask that any customer that
is annoyed by receipt of such junk I-mail, please report such activity to
ChemOil-Away via our ChemOil-Away support form so that we can attempt to
prevent further junk I-mail from the same source.
Third Party Collectors of Information.
Our policy only addresses the use and disclosure of information we collect
from you. To the extent that you disclose your information to other parties,
different rules may apply to their use or disclosure of the personal
information you disclose to them. In the case of dealers and resellers of
ChemOil-Away services or ChemOil-Away co-branded services, we exercise
commercially reasonable efforts to cause such persons to honor the
provisions of this Privacy Policy, but we cannot be held responsible if they
fail to do so. Since we do not control the privacy policies of third
parties, we encourage you to ask questions before you disclose your personal
information to others.
Cookies.
Like most Web sites, ChemOil-Away makes use of browser "cookies." Cookies
are files written to a user's hard disk and read by server programs to
inform a Web site if the user has previously visited that site. We use
cookies to continually enhance your ChemOil-Away experience, and may use
them in the future to store customer preferences and choices. Our Subscriber
Login and Subscriber Services pages may use cookies to store and retrieve
session identifiers that correspond to a secure database containing each
customer's user name and password information. This facilitates access by
customers to ChemOil-Away customer services.
Changes to ChemOil-Away's Privacy Policy.
We may make changes to this policy from time to time. You can review the
most current version of our Privacy Policy at any time at
www.ChemOil-Away.com, so be sure to check back periodically. We may also
decide to notify our customers by e-mail of significant changes.
Comments or Concerns.
If you have any comments or concerns about our Privacy Policy you may
contact us via any method found on our
contact page. |
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